v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}

Normal
0

Top performing Clerical Support person.  More than two-and-a-half-years experience working in a hospital. Proficient with scheduling appointments, maintaining incoming calls and requests, and greeting visitors in a professional and courteous manner.  Knowledge of medical terminology and electronic medical record systems.

SUMMARY OF QUALIFICATIONS

Office support experience in a variety of industries including four years in healthcare industry.

Receiving phone calls determined the nature of the calls and directed callers appropriately.

Responsible for receiving, processing and sorting patient orders, authorizations, and other departmental materials.

Processing requests for patient information according to established polices and procedures.

Communicating pertinent information with the public, patients, physicians, and caregivers to ensure the smooth department operations.

Strong work ethic and superior interpersonal, customer service and communication skills.

Strong MS Office skills.

Knowledge of Medical terminology, HIPAA, and patient electronic medical record systems, CPT Codes and ChartScript.

Communicating with insurance companies for patient insurance eligibility and testing requirements.

Receiving and processing patient authorizations as well as maintaining internal authorization records.

Enhanced department’s efficiency by attending quarterly meetings with other department supervisors to discuss accomplishments, issues, and room for improvement.

Redesigned forms and reports to maximize effectiveness and clarity.

Published and maintained the department’s intranet web page.

A willingness to take on new tasks and challenges e.g. took over patient scheduling duties from a department formally tasked with scheduling, thereby improving efficiencies.

Set up Excel database, to replace handwritten data, resulting in improved efficiency.  Constantly seeking innovative methods to accomplish tasks.

   Displayed a positive, cooperative attitude and maintained calm under pressure, resulting in improved customer satisfaction for the organization/department.

¨     Excellent time management skills that allow for the multi-tasking of all responsibilities.

PROFESSIONAL EXPERIENCE.

Apria Healthcare-Clinical Services Department

8/8/2008 – 04/03/2009

Saddleback Memorial Medical Center - Secretary (Cardiology)

09/2005 - 6/12/2008.